Return Authorization

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Any Alpha unit needing repair must have a return authorization number issued by calling customer service. Units sent to the company without a return authorization number and/or a check for return freight will be returned without repair, or repair will be delayed until the check is sent.

As stated on the warranty card, freight is not covered under the two-year warranty.

Be prepared to discuss the problem with our technician. You must have measured the voltage at the power source (Receptacle), and the low voltage terminals so we can diagnose the problem. You will be asked for the model number of the unit (and serial number if there is one).

Please send a copy of your original sales receipt with the date of sale and the seller’s name and address.

Warning: Please use UPS or FedEx for shipping the Autoformer. We do not recommend using the US Postal Service.
Alpha Outdoor Lighting is not responsible for shipping damage created by inadequate packaging. 

DOWNLOAD THE CUSTOMER RETURN FORM